FAQ – Frequently Asked Questions
Find quick answers to the most common questions about ordering custom corporate gifts from TheXstyle.
Ordering & MOQ
Do you have a minimum order quantity (MOQ)?
No. TheXstyle has no minimum order quantity on any product in our range. You can order as little as 1 piece — perfect for prototyping, personalised gifts, or last-minute orders.
How much do products cost?
Prices are shown on each product page and vary by product and customisation options. Please check the product page for the current price.
Can I order a sample before placing a large order?
Yes. Because we have no MOQ, you can order a single piece as a sample to check the quality and print accuracy before committing to a larger quantity.
Production & Delivery
How long does production take?
Production time varies by product. Most products can be produced within 1–3 working days. Please contact us to confirm the timeline for your order.
Do you deliver island-wide?
Yes. We offer fast island-wide delivery across Singapore. Delivery timelines are provided at checkout. We can also arrange urgent same-day or next-day delivery for select orders — contact us to check availability.
Do you ship internationally?
Our primary market is Singapore. Contact us at sales@thexstyle.com for international shipping enquiries.
Customisation & Design
What file format should I use for my logo or artwork?
We accept AI, PDF, EPS, and PNG (300 DPI minimum) files. For best print quality, vector files (AI, EPS, PDF) are preferred. If you only have a JPG or low-resolution file, contact us and we will advise on what is possible.
Can you help me design my artwork?
We offer basic design support. If you have a rough idea, our team can help you refine it. Contact us via WhatsApp (+65 9139 8743) with your requirements.
What printing methods do you use?
Customisation methods vary by product. Available options are listed on each product page. Please contact us if you need help confirming the method for a particular item.
Can I preview my design before production starts?
Yes. We send a digital proof (mockup) of your design for approval before production begins. Production only starts after you confirm the proof.
Returns & Quality
What is your return and refund policy?
Because all products are custom-made to your design, we do not accept returns for change of mind. However, if there is a print defect or production error on our part, we will reprint or refund. Please contact us within 1 working day of delivery.
Do the printed colours match exactly what I see on screen?
Printed colours may vary slightly from on-screen colours due to differences between digital and physical printing. If colour accuracy is critical (e.g. Pantone matching), please inform us in advance and we will advise accordingly.
Contact
- WhatsApp / Phone: +65 9139 8743
- Email: sales@thexstyle.com
- Visit: #02-02, 362 Upper Paya Lebar Road, Dajin Factory Building, Singapore 534963